Frequently Asked Questions

What is the patient account center?
The patient account center is a collection of resources available to patients of Adventist Health Systems and Florida Hospital facilities. The patient account center allows patients to view, download and transfer their health records, as well as pay bills.
How do I create an account?
Creating an account is easy, and can be done in multiple ways:
  • You can create an account online by completing a series of questions to verify your identity.
  • You can sign up in the hospital through the patient account center bedside application.
  • You can provide your email address to a registration team member, which will generate an email that will provide the information needed to sign on.
Why should I create an account?
Your patient account will allow you to securely and conveniently access important medical information to better manage your family and your health.
What information can I access from my electronic health record?
*Excludes infectious diseases, toxicology, and pregnancy labs
Lab Results Yes*
Allergies Yes
Immunizations Yes
Medications Yes
Discharge Instructions Yes
Patient Education Yes
Surgical Procedures Yes
Radiology Results No
Physician Reports No
How can I access my complete medical record?
For access to your complete medical record — which includes radiology results, physician reports, and full lab results — contact your doctor’s office or your hospital’s Health Information Management department.
When can I access my electronic health information?
Information in your electronic health record is available within 36 hours after discharge from the hospital, excluding outpatient diagnostic test results, which are available within 72 hours. You can sign up anytime, and your information is stored safely online to access whenever, wherever you need it.
Can you help me obtain an email account, username, or password?
Email:
The patient account center does not create an email account. It uses your existing account. Or you may create a free email account through many providers such as AOL, Gmail, Outlook, and Yahoo.
Username:
Select a username that you will remember, but that does not include any personally identifiable information such as a first name, last name or birthdate.
Password:
Your password must be a minimum of eight characters long and include at least one non-alphabet character, one uppercase letter, and one lowercase letter. If a password must be written down, it should not be labeled as a password and should be kept in a safe place.
How do I change my email address or password?
To change your password, you will first need to reset your password.
Can members of a family use the same email address to create multiple accounts?
Yes, but separate usernames and passwords are required for each account.